Text Messaging Privacy Policy
Effective Date: June 10, 2026
Purpose
Evergreen Medical Solutions (“we,” “our,” or “the Clinic”) respects your privacy and is committed to protecting your personal information. This Text Messaging Privacy Policy explains how we collect, use, and protect information when communicating with patients via SMS/text messaging.
Consent to Receive Text Messages
By providing your mobile phone number and opting in to receive text messages from the Clinic, you consent to receive SMS communications related to your healthcare services.
Text messages may include:
- Appointment reminders
- Scheduling and rescheduling information
- Check-in instructions
- Prescription and medication reminders
- Follow-up care information
- Billing and payment notifications
- Requests for patient feedback or surveys
- Other healthcare-related communications
Consent to receive text messages is voluntary and is not required as a condition of receiving medical treatment.
Protected Health Information (PHI)
We take reasonable measures to protect your privacy when communicating electronically. However, standard SMS text messaging is not always encrypted and may present privacy risks.
Text messages may contain limited health-related information necessary to communicate with you regarding your care. We recommend that you protect access to your mobile device with passwords or other security measures.
Information We Collect
When you communicate with us by text message, we may collect:
- Your mobile phone number
- Message content exchanged between you and the Clinic
- Date and time of messages
- Delivery and response information
- Communication preferences
This information may become part of your patient record when relevant to your care.
How We Use Your Information
We use text messaging information to:
- Coordinate and manage healthcare services
- Respond to patient inquiries
- Improve patient communication
- Maintain records required by law
- Support billing and administrative functions
- Comply with legal and regulatory obligations
Information Sharing and Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information with:
- Service providers who assist us with communication services and business operations
- Healthcare providers involved in your treatment
- Insurance companies and billing partners as permitted by law
- Government agencies or legal authorities when required by law
All applicable disclosures are subject to HIPAA and other privacy regulations.
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third parties except vendors and service providers necessary to support text messaging services.
Message Frequency
Message frequency may vary depending on your healthcare needs, appointment schedule, and interactions with the Clinic.
Message and Data Rates
Message and data rates may apply according to your wireless carrier plan. Evergreen Medical Solutions is not responsible for any charges imposed by your mobile carrier.
Opting Out
You may opt out of receiving text messages at any time by:
- Replying STOP to any text message from Evergreen Medical Solutions
- Contacting our office at (503) 479-7713
- Informing a staff member during your visit
After opting out, you may still receive communications by phone, email, postal mail, or other methods necessary for your care.
Help and Support
For assistance regarding text messages from Evergreen Medical Solutions, reply HELP to a text message.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information and comply with applicable healthcare privacy laws. Despite these safeguards, no method of electronic communication can be guaranteed to be completely secure.
Changes to This Policy
We may update this Text Messaging Privacy Policy periodically. Any changes will be posted on our website and become effective upon posting.
Contact Information
If you have questions regarding this Text Messaging Privacy Policy, please contact:
Evergreen Medical Solutions
2250 NW Flanders St Ste 109
Portland, OR 97210
Phone: (503) 479-7713
Website:https://evergreenurgent.com
This privacy statement was last changed on April 28, 2026, last checked on April 28, 2026, and applies to citizens and legal permanent residents of the United States.
In this privacy statement, we explain what we do with the data we obtain about you via https://evergreenurgent.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose and categories of data
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
The following categories of data are collected
- An email address
- A telephone number
Retention period
We retain this data until the service is terminated.
2. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
3. How we respond to Do Not Track signals & Global Privacy Control
Our website does not respond to and does not support the Do Not Track (DNT) header request field.
4. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Opt-out preferences webpage.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:
8.1 You have the following rights with respect to your personal data
- You may submit a request for access to the data we process about you.
- You may object to the processing.
- You may request an overview, in a commonly used format, of the data we process about you.
- You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
- You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.
8.2 Supplements
This section, which supplements the rest of this Privacy Statement, applies to citizens and legal permanent residents of Oregon (OCPA)
Oregon
Oregon
Right to Data Portability
When exercising the right to Access personal data , you have the right to obtain the personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
We are not required to reveal any trade secret.
Right to opt-out
You may submit a request directing us not to make certain disclosures of personal information we maintain about you.
Under the OCPA this concerns the following purposes:
- targeted advertising; or
- the sale of personal data; or
- profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.
For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.
9. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
10. Contact details
Evergreen Urgent Care
2250 NW Flanders Street
Suite 109
Portland, OR 97210
United States
Website: https://evergreenurgent.com
Email: info@ex.comevergreenurgent.com
